Our Process : Diagnostic, Implementation, Adoption

Diagnostic
Sometimes things just don’t seem right.  There may not be any deviation in the numbers, the productivity and margins are the same, but something just isn’t right.  You can’t put your finger on it so you check over the numbers.  Again and again they come up the same, but you know something is wrong.  Maybe it’s time for someone to dig deeper than just the numbers. 

To most firms, a diagnostic is simply that; A check of the numbers over the past 3 years.  The truth is, that just isn’t enough.  When you go to the Doctor, he or she wants more than just your “vital signs.”  Your pulse and blood pressure doesn’t tell him that your shoulder is sore, or that your leg hurts.  He wants to know what else is going on.  A diagnostic for your company should be the same way.  In addition to the numbers, someone should interview your employees, vendors, customers, past customers, and management.  Someone needs to look at your systems, processes, policies, and markets.  All of these are required to get the complete picture.

The Daley Group covers all of these areas in our detailed diagnostic.  A service unlike any other, it is simply the most comprehensive look at your business available.

Implementation
Nobody writes a business plan designed to fail. 

If that’s true, then why do 70% of all businesses fail within their first 5 years?  Most problems occur during the implementation phase.  That is why most consultants will not stay to help with implementation.  The Daley Group believes that this phase is critical in the development process of a healthy company.  It is this critical step that separates the Daley Group “Coaches” from other “Consultants.” 

Adoption
Once the diagnostic is complete, and the systems and processes have been updated, they face their first real test, adoption.  They need to be adopted by the staff of the company.  They need to be learned and relearned, trained and retrained.  It is not enough that the staff know the new procedures, they must live by them.   If they do not, once things become busy and your growth cycle begins, your staff will revert to old habits and procedures.  They will do so because that is what they know and what is comfortable.  This is disastrous.  Allowing this to happen can negate all of the hard work put in by you and your staff, and all of the preparation for growth will have been for not.